How is SpotFix different from a 311 system?

SpotFix is mobile-first, photo-driven, and ships with AI sizing, route optimization, and a public transparency page out of the box. There's no procurement-grade integration project — you can pilot it in a week.

What does the 30-day pilot include?

We set up your municipal dashboard, import categories and routing rules, train your Public Works team, and run side-by-side with your current intake. You only pay if it's working.

Does it work for small towns?

Yes — SpotFix was built in Northern Ontario specifically for small and mid-sized municipalities. There's no minimum population.

Where does the data live?

All data is hosted in Canada and isolated per municipality. You own your data and can export it any time.

For municipalities

Turn complaint emails into a live, prioritized work queue

SpotFix gives Public Works a single dashboard for every reported issue — automatically routed, mapped, and ready for council reporting.

The gold standard in issue management; for municipalities, property managers, and employers.

Spot it. Report it. Map it. Fix it.

Route it. Manage it. Prove it.

Request 30-day pilot See how it works

How it works

Spot It. Report It. Fix It.

Spot It

Snap a photo on-site.

Document It

AI generates a professional PDF.

Route It

Sent to the right city, landlord, or employer.

Fix It

Watch it turn green on the live map.

The problem today

Complaints scattered across emails, voicemails, and Facebook DMs.
No clear priority — crews waste runs on the wrong potholes.
Council asks 'what got fixed?' and nobody has a clean answer.

With SpotFix

One live work queue with photos, GPS, AI-sized severity, and reporter contact.
AI route optimization plans the shortest crew run across today's open issues.
Public transparency page + monthly KPI report — automatic proof for council.

Everything Public Works needs in one place

Built around how municipal teams actually work — not generic ticketing software.

Smart work queue

Kanban view across submitted, acknowledged, in-progress, and resolved. Sort by severity, age, or hotspot.

AI route optimizer

Pick a day's open issues; SpotFix plans the shortest crew route with turn-by-turn directions.

Hotspots analysis

See repeat-issue clusters so you can fix the root cause, not the same pothole four times.

KPI dashboard

Response time, resolution time, open vs closed, by category and by department.

Public transparency page

A branded city page showing fixed issues, average response time, and open hotspots — auto-updated.

Embed widget + QR codes

Drop the SpotFix reporter onto your own city website, or sticker QR codes on bus stops.

Are you a city councillor?

Here's the pitch you can take to your next council meeting.

Why SpotFix saves your municipality money, makes streets safer, and proves the work Public Works is already doing.

Read the council pitch

Built for Northern Ontario first

Designed with real towns and cities — not retrofitted from big-city software.

Free city preview

See what SpotFix looks like for your city

We'll set up a free preview dashboard using real public reports — no commitment, no credit card.

See 30 days of value before you pay

We set up your dashboard, train your team, and you only pay if it's working. No procurement headaches.

You don't pay until you've seen 30 days of value