A cleaner way for tenants to report maintenance issues

Rental issues spiral fast. A tenant notices a leak under the sink. They text the landlord. The landlord asks for a photo. The tenant sends one taken in the dark. The landlord asks where exactly it's coming from. Three days go by. Now there's water damage.

And when the dispute eventually shows up — at the LTB, in a damage claim, in a tenancy review — nobody can find a clean record of what was reported, when, or what got done about it.

What a clean maintenance report looks like

When a tenant submits through SpotFix, the report carries everything a property manager actually needs:

• A clear photo (or several)
• Exact unit and location inside the unit
• GPS coordinates of the building
• An accurate timestamp from the device
• A short description and severity
• A status history once work begins
• A PDF version that can be filed or emailed to a contractor

It takes the tenant about a minute. It saves the property manager fifteen.

What property managers get back

Instead of a wall of texts spread across three apps, you get a dashboard. Open requests, in-progress, fixed. Filter by building, by category, by urgency. Assign to a contractor. Mark resolved with a follow-up photo.

Common categories tenants report through SpotFix:

• Leaks and water damage
• Mold or air-quality concerns
• Heating, cooling, and ventilation
• Broken stairs, railings, or entrances
• Electrical issues and bad outlets
• Damaged doors, locks, and windows
• Parking lot hazards and lighting
• Garbage, pests, and common-area cleanliness

Privacy is the whole point

A pothole on a public street belongs on a public map. A leak in unit 304 does not. SpotFix keeps private property reports completely off the public map and visible only to the people authorized to handle them — the tenant, the landlord, and the property manager.

Same platform, two completely different worlds. Civic stuff is transparent. Building stuff is confidential.

Good maintenance starts with a good report.